○ PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit TONE Agency.
OVERVIEW
The Tone Agency website, located at https://toneagency.co (Website), is owned, controlled and operated by Tone Agency Pty Ltd (ABN 23 646 668 715) (Tone Agency, We, Our, and/or Us).
As a condition of using our Website, you agree to the following terms and conditions (Terms) and to be legally bound thereby.
If you do not agree with the Terms, you should stop using the Website.
Tone Agency has the right to vary the Terms at any time and without notice to you. You agree that it is your responsibility to be aware of any changes made to the Terms, and by continuing to use the Website you agree to be governed by the Terms as varied from time to time.
PERSONAL INFORMATION
How do we collect your personal information in relation to the Website?
We may collect your personal information in the following circumstances (this is not an exhaustive list):
where you complete a form or registration process in relation to our Website or otherwise;
where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise;
where you are interacting with the Website, through the use of browser ‘cookies’ or trackers;
in such other situations, which we will inform you from time to time, where we collect personal information from you that is reasonably necessary for the operation of our Website.
What personal information do we collect?
The kinds of personal information we may collect from you will depend on the nature of your interaction with us.
We usually collect and store the following types of personal information names, e-mail addresses, geographical information, and other personal information that you may voluntarily provide in relation to our Website.
What do we do with your personal information?
We will not sell or trade your personal information to any third party, organisation or individual without your consent, other than if we are required to do so by law.
We may use and disclose your personal information for the following purposes:
to provide you with further information about our services and Website;
to personalise your experience of our Website;
to respond to feedback and complaints;
for enforcement of the Terms of Use on our Website;
for direct marketing purposes;
to notify you of important changes to our Website or content on the Website that may be of interest to you;
to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
for any other purpose for which you give your consent.
Do we send your personal information to parties outside Australia?
From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related services in connection with the operation of our Website. We may disclose your personal information to these third party service providers who may operate outside of Australia, or operate in Australia with digital servers located outside of Australia.
As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.
Do we collect personal information through cookies and analytics tools?
When you visit our Website, we may collect information about your computer, page visits and internet connections using browser “cookies”. We will collect this information in order to improve the operation of our Website, direct the most appropriate content to you, and to remember your preferences for the next time you access our Website.
We may use Google Analytics to collect data about visitor traffic to our Website as part of our information gathering processes (see www.google.com/analytics/ for further details). The data available to us through Google Analytics is aggregate only and does not identify you personally.
We do not merge any personal information we have collected from you with data obtained through cookies or Google Analytics.
You are able to opt out of cookie technology through changing the settings on your browser, but this may affect the way you experience our Website.
In the event that any third party advertisements are placed on the Website, third party advertisers or ad servers may place or recognise a unique cookie on your browser. We are not responsible for the use of cookies by any third party advertisers or ad servers, and we refer you to their respective privacy policies.
THIRD PARTY SHARING
Are we responsible for third parties' websites and social media links?
This Notice applies solely to personal information collected in connection with our Website. We are not responsible for the collection of information and/or the privacy practices of any third parties whose websites may be linked on our Website, our social media accounts (e.g. Facebook, Twitter, YouTube) or in our e-mail communications to you. We refer you to the privacy policies for the relevant third parties.
MARKETING EMAILS
Your personal information may be used by us to offer you new products and Website, notify you of new developments and updates to our Website, or to make other promotional communications to you related to our Website.
If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in our e-mail communications sent to you, or by contacting us (see section 11).
SECURITY OF INFORMATION
You should be aware that there are inherent risks associated with the transmission of information via the internet, and our data security measures can never be guaranteed. This means that while we take steps to protect your personal information, we cannot guarantee its security.
If you suspect any misuse, loss or unauthorised access, modification or disclosure of your personal information provided to us, please contact us immediately.
Will we transfer your personal information?
If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell or assign your personal information collected by us to one or more relevant third parties in our sole discretion.
QUESTIONS/COMPLAINTS
If you:
have any questions about this Notice;
wish to request access to any personal information that we hold;
wish to correct or update your personal information that we hold; or
wish to make a complaint or discuss any other privacy concerns you may have;
please contact us using the following details:
by email: hello@toneagency.co
by post: PO Box 53, Enmore, NSW 2042.
We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your personal information which you have requested.
If you have a complaint or a privacy-related concern in relation to this Notice, please provide us with the opportunity to resolve the matter by contactuing us using the methods outlined above. Once we have received a complaint or privacy-related concern, we will try to work with you to resolve the matter.
For further information on privacy, you may wish to visit the website of the Office of Australian Information Commissioner (OAIC): www.oaic.gov.au.
